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Core and Leadership
Competencies

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Core and Leadership Competencies

What are �Core Competencies�?
Core Competencies are made up of three major clusters – Passion, Outreach and Engagement, aimed at developing skills and capabilities in grassroots leaders to serve the community, stay committed to volunteering, be sensitive to diversity, have clear customer focus, build social bonds, work in a team and develop adaptive thinking.

Courses under "Core Competencies" are open to all grassroots leaders.

Core Competencies (For all grassroots leaders)
Cluster	Competency	Level 1	Level 2	Level 3
Passion Essential values and beliefs which drive the grassroots leaders to serve in the community	Serving the Community	Shows interest in service and demonstrates consistency	Serves actively and is trustworthy	Advocates the value of serving in the community
	Commitment to the Cause	Understands and respects grassroots causes	Shows commitment to grassroots causes	Makes grassroots causes a priority
Outreach Behaviours which enable successful community connection by grassroots leaders	Sensitivity to Diversity	Shows interest, understands and adjusts to different groups	Understands underlying implications	Builds credibility and trust amidst diversity
	Customer Focus	Maintains clear communication & provides prompt response	Takes personal responsibility for correcting problems	Acts to make things better for the customer
	Building Social Bonds	Makes social contacts	Establishes internal and external network of relationships	Establishes long term partnerships
Engagement Behaviours that ensure grassroots leaders stay engaged with their peers and are adapted to challenging community issues	Working Together	Cooperates and shows positive regard for others	Invites contribution of others	Promotes friendly team climate
	Adaptive Thinking	Understands situations or problems, takes appropriate actions	Analyses and anticipates situations or problems	Adapts effectively to varying situations

What are �Leadership Competencies�?
Leadership Competencies are made up of two major clusters – Empowerment and Effective Implementation, with the objectives of equipping grassroots office-bearers with leadership and management skills to develop and engage their team, create impact and influence in the community and build organisational awareness.

Courses under the "Leadership Competencies" are open only to grassroots office-bearers.

Leadership Competencies (For grassroots office-bearers)
Cluster	Competency	Level 1	Level 2	Level 3
Empowerment Behaviours which office-bearers use to motivate and enthuse their members to work towards desired outcomes	Developing Others	Provides guidance and offers tangible support	Gives feedback and encouragement	Creates development opportunities
	Team Leadership	Manages team meetings well and keeps people informed	Promotes team effectiveness	Is a role model
Effective Implementation Behaviours which enable grassroots office-bearers to make a significant impact in the community, on grassroots organisations and to achieve challenging goals	Achieving with a Difference	Monitors outcomes and takes action to make improvements	Sets and works to meet challenging goals	Makes cost-social benefits/impact analysis
	Organisational Awareness	Understands formal structures, procedures and processes	Understands informal structures	Understands climate and culture
	Impact and Influence	Uses direct persuasion	Caters to diverse audience	Uses indirect influence

How to interpret the competencies ?
All courses have been categorised by competencies and pegged at progressive Levels of 1, 2 and 3. New Courses will continue to be developed and added to the framework.

How do I identify courses which I need to attend?
Not all grassroots leaders need to start off with courses from Level 1. Grassroots leaders may assess their current competency levels by completing an online self assessment available at www.grassrootsconnect.org.sg. The assessment will allow grassroots leaders to better gauge their competency levels and identify the courses to sign up for, to improve their level of skills and capabilities and to bridge their competency gaps.

Click here to view courses under the Core and Leadership Competencies.

For registration of courses, please go to www.grassrootsconnect.org.sg using your SingPass. Alternatively, complete the nomination form.

For enquiries, please call our Business Management Section at tel: 6470 4419.

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Last Updated : August 22, 2008

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